Tyneside Delivery customer privacy notice

 

This privacy notice tells you what to expect us to do with your personal information.

·   Contact details

·   What information we collect, use, and why

·   Lawful bases and data protection rights

·   Where we get personal information from

·   How long we keep information

·   Who we share information with

·   How to complain

Contact details

 

Telephone

07719213420

Email

enquiries@tynesidedelivery.com

What information we collect, use, and
why

 

We collect or use the following information to provide
services and goods, including delivery:

·   Names
and contact details

·   Addresses

·   Purchase
or account history

·   Payment
details (including card or bank information for transfers and direct debits)

·   Account
information

·   Website
user information (including user journeys and cookie tracking)

 

We collect or use the following information for the
operation of customer accounts and guarantees:

·   Names
and contact details

·   Addresses

·   Payment
details (including card or bank information for transfers and direct debits)

·   Purchase
history

·   Account
information, including registration details

 

We collect or use the following information to comply
with legal requirements:

·   Name

·   Contact
information

·   Financial
transaction information

 

We collect or use the following personal
information for dealing with queries, complaints or claims:

·   Names
and contact details

·   Address

·   Account
information

·   Purchase
or service history

·   Witness
statements and contact details

·   Financial
transaction information

·   Correspondence

Lawful bases and data protection
rights

 

Under UK data protection law, we must have a
“lawful basis” for collecting and using your personal information. There is a
list of possible lawful bases in the UK GDPR. You can find out more about lawful
bases on the ICO’s website.

Which lawful basis we rely on may affect your data
protection rights which are set out in brief below. You can find out more about
your data protection rights and the exemptions which may apply on the ICO’s
website:

·   Your
right of access – You have the right to ask us for copies of your
personal information. You can request other information such as details about
where we get personal information from and who we share personal information
with. There are some exemptions which means you may not receive all the
information you ask for. You can read more about this right here.

·   Your
right to rectification – You have the right to ask us to correct or
delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your
right to erasure – You have the right to ask us to delete your
personal information. You can read more about this right here.

·   Your
right to restriction of processing – You have the right to ask
us to limit how we can use your personal information. You can read more about this right here.

·   Your
right to object to processing – You have the right to object to the
processing of your personal data. You can read more about this right here.

·   Your
right to data portability – You have the right to ask that we transfer
the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your
right to withdraw consent – When we use consent as our lawful basis you
have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you
without undue delay and in any event within one month.

To make a data protection rights request, please
contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal
information to provide services and goods are:

·   Contract – we have to collect or use the information so we can enter into or carry out a
contract with you. All of your data protection rights may apply except the
right to object.

Our lawful bases for collecting or using personal
information for the operation of customer accounts and guarantees are:

·   Contract – we have to collect or use the information so we can enter into or carry out a
contract with you. All of your data protection rights may apply except the
right to object.

Our lawful bases for collecting or using personal
information for legal requirements are:

·   Legal obligation – we have to collect or use your information so we can comply with
the law. All of your data protection rights may apply, except the right to
erasure, the right to object and the right to data portability 

Our lawful bases for collecting or using personal
information for dealing with queries, complaints or claims are:

·   Legitimate interests – we’re collecting or using your information because it benefits you,
our organisation or someone else, without causing an undue risk of harm to
anyone. All of your data protection rights may apply, except the right to
portability. Our legitimate interests are:

o  We process personal data for dealing with queries complaints or claims where it is
necessary for the purposes of our legitimate interests, or those of a third
party, in establishing, exercising, or defending legal claims. This includes
situations where we need to take legal advice, manage disputes, or pursue or
defend against legal proceedings.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

 

·   Directly from you

How long we keep information

 

We retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including to
satisfy any legal, accounting, or reporting requirements.

In particular, where your personal data forms part of our financial records (such as invoices, payment information, or tax-related
documents), we are required by HM Revenue & Customs (HMRC) to keep this information for at least six years after the end of the financial year
to which the records relate.

After this period, we will securely delete or anonymise your personal data unless a longer retention period is required by law or necessary for the establishment, exercise, or defence of legal claims.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

 

Who we share information with

 we share personal information with

·   Organisations we’re legally obliged to share personal information with

How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s
address:           

Last updated

 

29/04/25